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Shipping & Returns

When Will My Order Arrive?

iTek24.com uses the most efficient methods of order preparation and shipping available to deliver your products fast and hassle free.
We offer the following methods for shipping your orders.

Shipping Methods:
Standard — 3 to 7 business days
Expedited — 2 business days
Express — 1 business day

Holidays:
All timelines shown on our website are counted in business days. Weekends and holidays are not counted on any timeline.
Business days include Monday–Friday, excluding holidays. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us within 30 days of your shipping confirmation e-mail.

Shipping Costs:
Shipping cost is calculated on a "per item" or "per pound" basis and is based on the shipping method you select (Standard, Expedited, Express, Saturday). We sometimes offer free shipping in select categories, or free shipping site-wide.


Once you have selected all of the products you desire to purchase, you will find a shipping calculator in your cart. The shipping calculator will estimate the cost of shipping by entering the zip code of your location. Ground service is not available for all products in Alaska or Hawaii. During checkout the delivery charge will be confirmed once your delivery address has been entered. An additional shipping charge will be added at checkout for orders shipping to Alaska and Hawaii.

    iTek24.com requires a signature for deliveries over $250.00
    iTek24.com does not ship on weekends or major holidays
    Ground service is not available in Alaska and Hawaii
    Overnight Delivery is not available in remote locations of the 48 contiguous states, Hawaii, and Alaska.

iTek24.com is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters

Delivery Attempts:
The shipping courier will make three attempts to deliver your merchandise and will leave a message notifying you of the attempt. If the package is undeliverable after three attempts, the product will be returned to our warehouse. You will be credited for the price of the item, but you will not be credited for any shipping and handling charges you may have been charged. If you refuse delivery, a credit will be issued for the price of the product but not for shipping charges (if applicable). All credits will be applied to the payment method in the original order.


Order Processing:
Our order process usually take only 24/48 hours to leave our warehouse. While we make every effort to complete your build as quickly as possible, we believe a job should be done thoroughly and meticulously. Orders shipping using the 2nd Day or Overnight shipping method received by 4P.M. E.S.T. will be processed within 12 hours of purchase. To protect you as a credit card holder iTek24.com may request additional information that may delay your order process. If additional information is needed you will be notified via phone or email.

When the computer leaves our door, the amount of time it takes to reach you depends solely on the shipping method you choose when you place the order. UPS/FedEx transit times are rarely missed, but are guaranteed only by the carrier and you must pursue a refund with them if your shipment is late. All shipments are fully insured, and in the rare event of shipping damages, iTek24.com will handle the entire claim process so that you don't have to.


Disclaimer:
Our stated delivery times are shown only as a guide to help you know what to expect. Though a majority of our deliveries make these deadlines, we do not guarantee it and do not issue refunds or discounts if your order is delayed. Rest assured, we do strive to make our delivery deadlines 100% of the time as we know this is extremely important to you! You may change your shipping option up until the day your order is shipped.

How to Contact Us:
If you have other questions or concerns about our delivery times, please contact us.